Refund policy

Returns & Exchanges

You have the right to return or exchange any product, or request a refund, within 14 days of the date of receipt, in accordance with Kuwaiti Consumer Protection Law No. 39 of 2014 and the Digital Trade Law (Decree-Law No. 10 of 2026).

To be eligible for return, the product must be unused, in its original condition, and in its original packaging, accompanied by the invoice or proof of purchase.

Non-Returnable Products

The following products are excluded from return and refund in accordance with Kuwaiti law and our policy:

Perishable goods

Products made or customized to order

Downloadable software or digital products

Gift cards

CDs, DVDs, video games, or similar media once opened

Defective or Non-Conforming Products

If a product is defective, damaged, or does not match its description, you are entitled to a replacement or a full refund at no additional cost.

Refunds

After receiving and inspecting the returned product, we will notify you via email or another means of communication of the approval or rejection of the refund. Refunds are returned to the original payment method used for the purchase, as required by law — we do not offer store credit only unless you explicitly agree to it. Refunds are processed within a reasonable period after approval.

Return Shipping Costs

The customer bears the cost of return shipping, except when the product is defective or the error is on our part. To return a product, please send it to: Shop No. 17, The Walk Mall, Salmiya, 44985.

Device Software Services

The company is responsible only for the software service provided for the device, and bears no responsibility for any malfunction or defect in the device's physical (hardware) components after it leaves the company's branch.

If there is an issue related to the software service itself (such as the programming malfunctioning or not working correctly), the shop will reprogram the device or fix the software issue at no additional cost to the customer, during the service's specified 14-day warranty period. Any malfunction related to the device's physical (hardware) components, however, is outside the company's responsibility and is not covered by this remedy.

Governing Law

This policy is governed by the laws of the State of Kuwait, and the Kuwaiti courts and the consumer protection mechanisms of the Ministry of Commerce and Industry shall have jurisdiction over any disputes arising from it.